Friday, October 25, 2013

On Creativity

What is my personal view on and experience with being creative?

I have always enjoyed being creative- in High School, this translated into writing. I started many (still unfinished) novels, constantly had new ideas for stories, and took a Creative Writing class my senior year. I wrote poems and short stories that got published in the school literary magazine two years in a row, and also entered several contests that I heard nothing from.

One challenge for me was bridging the gap between talent and how I wanted to be creative. I have competed in a poetry jam and written poetry contest the last two years in college; I won third place in written poetry, but never placed in spoken. However, I always found myself more excited to perform and read my work aloud than submit written poetry. Even back in high school, I liked to work on a few drawings and submit them to the literary magazine. I don’t think they ever got published.

I guess I mention that because I wonder whether we can measure how creative we are being based on performance measures, or rather what we enjoy and feel most creative in? My true passion is dancing, and I have taken several classes, performed a couple of places- nothing that got me any medals. However, I feel most creative with dancing. I can’t hear a song without choreographing in my head, and my favorite thing about coming home is a living room and hallways to dance around in.

And there have been several times when I have felt extremely uncreative. Not every problem necessarily calls for a creative solution- my math classes and science classes really just need a formula to be applied.

Of course, I have mostly talked about creativity in art forms so far. I think this is because most of my experiences with true, unbounded creativity have been in those aspects. But I would love to have more creative business experiences. I do think I have gotten to exercise some creativity in my time at McCombs.

My internship last summer, for example, introduced me to a company that values creativity. I think Target has made great strides in enabling their employees to be creative at the Headquarters in Minneapolis. As a Marketing intern, I was given a broad issue for my project, and encouraged to think out of the box. We had access to the Target Commons, across the street, where there were comfy couches and a lawn patio to work on, and ping pong, foosball, video games, bean bags, and more to play. There were barbeques there, as well as an intern celebration for us. We even had meetings where instead of sitting down in a traditional conference room, we “walked the skyways” which connect the downtown buildings. We were encouraged to “Work.Different” and I believe it truly fostered creativity. Getting the chance to get out of my cubicle and explore different environments gave me different ways to enable my own creativity, and the freedom to pursue the channel that worked for me.  

I also attended open houses in the office where teams shared information about worldwide trends in retail. This way, an employee that had never traveled for their position got the exposure to innovations in Europe and Asia, and consumer insights that could help them with their every day decisions. The members of these teams were extremely accessible as well, and I got to chat with them over coffee and learn more about what they do and their journey to that position.

One huge part that allowed me to be creative at Target is that the pressure of grades was taken away. I have found the same trend in school projects- whether individual or group, classes where I don’t feel as scared of making a bad grade let me be more interested in thinking out of the box and investing in a project for more than a score.

Can I be creative by myself?

I first answered this question with a confident “no,” citing that if someone lived their whole life as a hermit, they would not be creative- but that let me prove myself wrong. Because I feel they would be creative even in that environment. They would have issues or problems they need to solve in a creative way. They would have dreams and imagination and I’m guessing curiosity about the outside world. And there have been several times when my imagination has run wild and I’ve come up with creative ideas for clubs, initiatives, stories, art, dances, and more- by myself.

Is a group within an organization capable of being creative?

I do think a group in an organization can be creative. However, I believe the correct environment must be fashioned to allow this. The group should be a space every member feels comfortable sharing ideas. If the group dynamic is one that goes off topic, laughs together, and gets along well, I feel they will be inclined to be more creative than a group who is only focused on results, or worse, does not get along well. This has been proven again and again in my academic career. When you feel comfortable with your group, you can throw out crazy ideas- and veto them as well. You can think more about your cause or your project outside of the group setting, and thus have more to contribute at your group meetings. When you feel affection to your group or group members, I think you will be more inclined to think more creatively.

Are there different creative types of problems and, thus, different creative processes?
Should we trust ourselves to know when we need one type of approach versus another?

I like the idea that there is structure to foster creativity. As the article, “How to be Creative,” suggests, creativity is not magic, but rather a skill to be developed. I think there are different creative types of problems and processes to address them. However, I feel it is better to have different creative processes that we can use our judgment to apply to the problems. As I mentioned before, I enjoyed having the freedom at Target to use the avenue I chose to pursue creativity. Sometimes I wanted to slave away on my project at my desk, sometimes I wanted to muse over it outside the Commons on a couch with the sun shining on me. I think we can view the processes the same way. They are frameworks that can be applied to different problems.

It’s hard to know which approach we need or which would work best. I think we can treat it as a framework, where the different processes can be tied to previous situations it has been used. Often, creativity is linking different experiences so I don’t think this would limit it in any way.


One thing I feel we need to keep in mind is that often, these processes may thrive when we are alone. In “How to be Creative,” there are several examples where a solution is thought of completely alone, after thinking about the issue over and over. We saw this with the development of post-it notes and with the creation of “I <3 NY.” In my own experiences, I often get “obsessed” with my most creative ideas, thinking, planning, and molding them in different places from the shower to the bus. The group setting is a great place to bounce of ideas or put solutions into action, but I don’t think we should use structure to label spells of individual obsession and imagination obsolete.

Wednesday, October 9, 2013

Business Model Analysis Report

10/7

SFCG, San Francisco Consulting Group, is a consulting firm in Austin that offers cloud solutions to various businesses. They are in the global cloud computing services industry, and offer three types of support. On one hand, they have a team of consultants- cloud ninjas- that help clients with how best to adopt and optimize the cloud solution that fits them best. They also provide training to help clients create a program to address their employees’ unique needs. And lastly, the offer support packages for cloud computing practices and strategy. The global industry includes other software as a service companies, like Salesforce.com.  


            My first exposure to SFCG was at the Career Fair earlier this semester. I saw their job posting online and was immediately attracted by the interesting name- “Cloud Ninja.” When I met them at the Fair, they were energetic, fun, and inspiring. The ninjas were from different backgrounds, and had a passion for their company that was contagious. The amount of responsibility even new consultants were trusted with, and the ninja’s commitment to helping their clients really sparked my interest in SFCG. I researched it more online after, attended the information session, and found I really connect with the company. SFCG is committed to taking care of its employees and fostering productivity through unconventional ways. The employees are required to take a vacation every quarter, and the team goes on various activities. They recently went Paddle boarding, for example. They have yoga at their office, and fit right into the Austin culture. I am passionate about this company, and interested in learning more about the cloud computing services industry. Furthermore, consulting allows me to travel and develop knowledge about different industries.

The company has had over 250 clients since 2001. SFCG focuses on several customer segments, but I am most interested in three. SFCG targets Healthcare & Life Sciences companies, High Technology firms, and Media and Advertising firms. They offer CRM on demand as a product. They work with Oracle on this solution. This is a large, respected company and software in the field.

The benefit of being a small firm is that SFCG can tailor its value proposition to each of these segments. However, at the heart of it, they seek to offer the same caliber of personalized solutions for their clients. SFCG can assist all these firms to generate leads, improve sales efficiency and effectiveness, improve customer retention, make informed management decisions, and more.


For Healthcare and Life Sciences companies, SFCG uses expertise with industry regulations, forecasting, and selling on the go to help the clients verify compliance, improve inventory management, and increase revenue. They can use CRM to generate leads for the company, improve sales efficiency and effectiveness, improve customer retention, and more. Unique to this market, they can focus on helping the company with making informed management decision. They can provide custom trend reports to recognize developments and allow the company to react before their competitors. This is important because the Healthcare and Life Sciences industry is seeing many changes today, with the introduction of Obamacare. Private companies may have to communicate their advantages over the government provided healthcare. Thus, SFCG can also help these companies improve customer retention.  

SFCG offers adoption, innovation management, and customer support of cloud solutions to High Technology Firms. Because these clients are more familiar with the offering, SFCG’s value proposition is a broad toolbelt of cloud solutions. It is particularly important that their main product, CRM on demand, comes from Oracle, a trusted source in the industry. Here, SFCG can provide reports on improving customer life time value. They can also help these firms evaluate the return on investment on marketing campaigns. Their campaign ROI analysis will more effectively define what works and what doesn’t. Companies like Groupon are SFCG clients, and these tools can help them significantly.

Media and Advertising Firms also need to see which campaigns are effective. SFCG’s ability to help them generate leads and weed out practices are that inefficient will ultimately help these firms lower cost. Furthermore, as much of this business involves selling their services to clients, SFCG can help Media and Advertising firms improve sales efficiency and effectiveness. Training and analytics help implement sales best practices and see they are followed. Thus, revenue per sales person is increased, and sales people are empowered.

Source: www.sfcg.com